Thank you for shopping at MedicureBoost.com. We are committed to ensuring your satisfaction with our products and services. Please read our Refund and Returns Policy carefully to understand your rights and how we handle returns and refunds.
1. General Eligibility for Returns
We accept returns for most items within 30 days of purchase. To qualify for a return, the item must:
- Be unused and in its original packaging.
- Include all original components, manuals, and accessories.
- Be accompanied by a valid proof of purchase (order confirmation or receipt).
Exceptions: Certain items, such as perishable goods, personalized products, or items marked as “Final Sale,” are not eligible for return. For health and safety reasons, opened or used medical supplies and devices cannot be returned unless defective.
2. How to Initiate a Return
To start a return, please follow these steps:
- Contact our Customer Support team at [email protected] or call us at [Insert Phone Number]. Provide your order number, the reason for the return, and any supporting photos (if applicable).
- Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for shipping the item back to us.
- Ship the item to the address provided, ensuring the RMA number is clearly marked on the package.
Note: Customers are responsible for return shipping costs unless the item is defective or the return is due to an error on our part.
3. Refund Process
Refunds are issued in the original form of payment and processed within 7-10 business days after we receive and inspect the returned item. You will receive an email notification confirming your refund.
Please note: Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges
If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item. This ensures faster processing and availability.
5. Damaged or Defective Items
If your order arrives damaged or defective, contact us immediately at [email protected] with photos of the damaged product and packaging. We will work quickly to resolve the issue by offering a replacement, repair, or refund.
6. Non-Returnable Items
The following items are non-returnable:
- Opened or used medical devices and supplies.
- Prescription medications.
- Gift cards.
- Items marked as “Final Sale.”
7. Late or Missing Refunds
If you haven’t received your refund within the expected timeframe, please:
- Check your bank or payment account for any pending transactions.
- Contact your credit card company or payment provider, as processing times may vary.
- Reach out to us at [email protected] for assistance.
8. Contact Us
For questions or concerns about this Refund and Returns Policy, please contact our Customer Support team:
- Email: [email protected]
We value your trust and are committed to ensuring a hassle-free shopping experience at MedicureBoost.com. Thank you for choosing us for your healthcare needs.